Classification: Admin/Prof

Exemption Status/Test: Exempt/Computer Professional

Job Grade: 4
Department: Data Center and Network Solutions (DCNS)

Reports To: Director

Job Goal:

Provide a stable server and network infrastructure for the efficient, timely, and cost-effective support and delivery of services to Region 4 ESC and its clients. Evaluate current infrastructure services and provide recommendations for improvements.

Qualifications:

Education

Associate’s degree in Information Technology or a minimum of 5 years of experience in the technology field

Experience

1. Four years of recent hands-on experience in supporting a Microsoft Windows environment in a domain structure with a minimum of 250 nodes
2. Two years of experience in troubleshooting and maintaining server and/or desktop platform hardware.
3. Proficient in troubleshooting LAN/WAN connectivity issues, including Wi-Fi.
4. One year of experience in troubleshooting and maintaining Vonage VOIP hardware and software.
5. One year in supporting three-tier and two-tier applications.
6. Recent hands-on experience in configuring and deploying Windows systems, storage devices, network devices, security systems, and hypervisor technologies.
7. Two years of recent experience administering M365 and other Cloud computing resources.  
8. Proficiency in Windows operating systems, testing proficiency or complementary certification
9. Proficient knowledge of TCP/IP stack and troubleshooting
10. Experience maintaining and troubleshooting switched networks, routers, and firewalls

Preferred Qualifications/Experience:

1. Bachelor's degree
2. Recent experience in Palo Alto and Cisco IOS deployments
3. AWS Certification(s)
4. Experience with Open Source systems such as Linux, Red Hat, Apache, and MySQL
5. Experience in supporting data center environmental systems such as UPS, cooling, fire suppression, etc.
6. Experience with Palo Alto Firewalls.

Major Responsibilities:

1. Serve as a liaison, interfacing with external clients in furthering Region 4 ESC and DCNS business and professional services activities.
2. Provide expertise and oversight of activities surrounding the operational efficiency of hardware and software involving client platforms using ITIL guidelines and industry-best­ practices.
3. Analyze hardware and software operations and make recommendations to continually improve operational efficiencies.
4. Document systems in accordance with Region 4 ESC standards and post for Region 4 ESC personnel to use as standard operating procedure documents.
5. Identify, analyze, research, and recommend changes to infrastructure, procedures, and processes to enhance productivity, efficiencies, and security.
6. Initiate, lead, and complete enterprise-wide projects in a timely and cost-efficient manner.
7. Manage project-related resources including budget, department personnel, other Region 4 ESC department resources, and vendor relationships.
8. Work collaboratively with internal and external resources to further Region 4 ESC projects and activities.
9. Provide support and guidance for enterprise systems including, but not limited to, Exchange, email security, OKTA, M365 administration, DNS, Active Directory, virtualization, backups, patching, client workstations, servers, websites, and network switches.
10. Provide support and strategic improvements to Region 4’s disaster recovery program to include data replication technologies.
11. Support and enhance Region 4’s server backup tasks and procedures.
12. Provide support and guidance to the advancement of Region 4’s on-premise and cloud-based applications.
13. Continue to achieve certifications within job responsibility areas to maintain proficiency in job-related technologies.

Supervision/Personnel Management

None

 
Physical Demands/Environmental Factors/ Mental Demands:

Frequent use of standard office equipment; prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional light lifting and carrying (less than 20 pounds); required on-call rotational status for weekend, evening and holiday coverage.; occasional statewide travel; work with frequent interruptions; maintain emotional control under pressure.