Classification: Admin/Prof

Exemption Status/Test: Exempt/Computer Professional

Job Grade: 5 

Department: Data Center and Network Solutions

Reports To: Director

Job Goal:

Provide primary support for LAN/WAN network services and coordinate departmental/facility-wide IT operations and projects. Provide mentoring and coaching for junior members of the DCNS team. Evaluate current infrastructure services and provide recommendations for improvements.

Qualifications:

Education

• Bachelor's degree in Information Technology or 10 years of experience that is directly related to the major job responsibilities

Certification/Licensure

• CCNA or equivalent

Experience

1. Five years of experience in supporting and troubleshooting a multivendor switched network infrastructure
2. Recent hands-on advanced experience supporting firewalls & routers (Cisco/Palo Alto) including VPN, IPSec tunnels, ACLs, BGP, OSPF, LAN/WAN, MPLS
   • Two years of experience in supporting Palo Alto firewalls
   • Three years of recent experience in Cisco IOS deployments
3. Three years of experience in directly procuring, configuring, and deploying of network devices
4. Three years of recent experience troubleshooting LAN/WAN connectivity issues using sniffers and network monitoring tools such as Solarwinds or similar tool
5. Three years of experience in troubleshooting Layer 3-7 protocols related to network connectivity
6. One year of recent experience installing and supporting point to point virtual private networks and secure FTP technologies
7. Two years of experience in supporting wireless technologies
8. Three years of experience in managing internal and external DNS zones
9. Two years of experience in managing and supporting infrastructure security

Major Responsibilities:

1. Professional demeanor to be able to interface with internal and external clients in furthering Region 4 ESC technology services.
2. Utilize excellent customer service skills toward the support of internal and external clients.
3. Provide expertise and oversight of building wireless infrastructure including, but not limited to, firmware upgrades and security audits.
4. Provide primary support and guidance for enterprise systems including, but not limited to, DNS, Content Filtering, Palo Alto Firewall, and Cisco Switches.
5. Provide expertise and oversight of the building’s firewall and DMZ infrastructure, including, but not limited to, VPN access, client configurations, ACLs, and Cisco iOS configuration version control.
6. Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with other departments on network impacts to the environment
7. Provide expertise and oversight of activities surrounding the operational efficiency of network hardware and software using ITIL and PMP guidelines and industry-best­ practices.
8. Work in a team environment to accomplish departmental and business-related goals.
9. Continue to achieve certifications within job responsibility areas to maintain proficiency in job-related
10. Document systems in accordance with Region 4 ESC ISO standards and post for DCNS and Region 4 ESC personnel to use as standard operating procedure
11. Identify, analyze, research, and recommend changes to infrastructure, procedures, and processes to enhance productivity, efficiencies, and
12. Initiate, lead, and complete enterprise-wide projects in a timely and cost-efficient
13. Work collaboratively with other external resources to further Region 4 ESC and DCNS projects and
14. Provide secondary support and guidance for enterprise systems including, but not limited to, Exchange, Email Security, ADFS, M365 Administration, Active Directory, Virtualization, Backups, Patching, Physical Servers, and Storage.
15. Provide support and strategic improvements to Region 4’s disaster recovery program to include data replication technologies.
16. Provide assistance and technical guidance to the advancement of Region 4’s computing environment.
17. Provide support and guidance to the advancement of AWS and Azure network environments, external systems hosted by Region 4, and to the systems residing in our districts.
18. Serve as the lead technical position in the development of Region 4 ESC-related internal and external infrastructure.
19. Coordinate timelines, financials, and project milestones with the DCNS Director and other Region 4 ESC.
20. Mentor and coach junior personnel on technical best practices.

Supervision/ Personnel Management:

None

Physical Demands/Environmental Factors/Mental Demands:

Frequent use of standard office equipment; prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting; repetitive hand motions (keyboarding and use of mouse); occasional light lifting and carrying (less than 20 pounds); required on-call rotational status for weekend, evening and holiday coverage.; occasional statewide travel; work with frequent interruptions; maintain emotional control under pressure.