Classification: Technology/Professional

Exemption Status/Test: Non-Exempt

Job Grade: 1

Department: Data Center and Network Solutions 

Reports To: Department Director

 

Job Goal:

Provide support to Region 4 ESC staff and district personnel with distance learning initiatives and technologies. Participate in projects and activities that advance Region 4’s distance learning goals and initiatives. 

 

Education

• High School Diploma or GED

Certification? 

• Recent vendor specific certifications 

Experience? 

1. Two years of experience supporting and using audio/visual equipment and distance learning technologies, such as videoconferencing platforms, networking tools, and other productivity applications.
2. Two years of experience troubleshooting, supporting, and using professional-grade audio-visual equipment
3. One year of experience supporting large face-to-face, hybrid, and/or virtual conferences
4. Three years of experience troubleshooting hardware and software within Windows 11, Google, and iOS environments
5. Two years of experience developing training or help guides and materials for presenters on using conference technologies  
6. Experience supporting screen sharing technologies such as Apple TV, Barco Clickshare, Chromecast, and Miracast. 

Special Knowledge and Skills 

1. Working proficiency in use of audio-visual (A/V), distance learning, online instruction, and videoconferencing tools
2. Working proficiency in use of Microsoft Office 365, Google Workspace, and the iOS environment
3. Strong grammar, writing, oral, communication, and collaboration skills 
4. Proficient in the creation of help guides and video tutorials
5. Proficient in providing technical support on a variety of technology tools

 

Preferred Qualifications 

1. Bachelor's Degree 
2. Recent vendor-specific certifications - Microsoft, Google, Apple, Zoom, Canvas LMS
3. Experience with Zoom, Teams, Canvas LMS. Administrator experience with these tools is a plus
4. Experience writing or editing contracts desired 
5. Experience in supporting and maintaining Crestron systems including touch panels, soundbars, mic pods, and cameras. 

Major Responsibilities: 

1. Demonstrate proficiency with the use of a variety of technologies, including but not limited to distance learning, videoconferencing, and audio-visual technologies.
2. Provide technical support and best practices on the use of hardware and software tools to internal and external customers, primarily in the areas of distance learning, videoconferencing, and audio-visual support.
3. Problem-solve, research, and be a self-taught learner when addressing technical issues and fulfilling technology requests and services.
4. Demonstrate collaboration, excellence, innovation, integrity, reliability, and a service mindset when assigned to different projects and tasks. 
5. Maintain hardware and software in the conference center, including but not limited to preventative maintenance on projectors, flat panels, podiums, kiosks, audio system and microphones, cabling and wireless display infrastructure.
6. Create help guides on a variety of technology tools, including but not limited to distance learning, videoconferencing, and audio-visual technologies.
7. Work collaboratively within a team environment as well as on individualized projects.
8. Engage in professional development opportunities and attain certifications to stay current with specific knowledge and meet professional goals.
9. Fulfill on-call rotational status for weekends, evenings, and holidays on an as needed basis.